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CyberLab.Team

Privacy and Data Protection Policy

Last updated: April 2025

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Information that we gather

We may collect some or all of the following personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job title

Your rights under GDPR

We are: CyberLab.Team OÜ
Address: Sepapaja 6, Tallinn 15551, Estonia. Registry code: 14647320
Contact: info@cyberlab.team

1. Your right to be informed

We hold your data to maintain a business relationship, to process orders and deliver services, and — with your consent — to send promotional marketing emails. We retain personal information only as long as one of these lawful reasons continues to apply. If we do not have your permission to send emails and have not transacted an order with you for six years, we delete the personal information from our systems.

2. Your right of access

You may request details of the data we hold about you at any time. We will respond within one month, or explain any delay if the request is complex.

3. Your right to rectification

If you believe the information we hold about you is incorrect, contact us and we will correct it within one month.

4. Your right of removal

You may request that we delete the information we hold about you (the right to be forgotten) if we no longer need it for the original lawful purpose, or if you have withdrawn consent for marketing use.

5. Your right to restrict

In certain circumstances you have the right to restrict the processing of your personal data — for example, if you believe it is inaccurate or you object to how it is used.

6. Your right to data portability

You may request a copy of the data we hold about you in a specific format (e.g. a spreadsheet or Word document), free of charge, within one month.

7. Your right to object

You may object to our handling of your data for direct marketing, order processing, or any other reason by emailing or writing to us. We will restrict the processing within one month if we agree with your objection.

8. Automated decision making

We do not currently use your data for automated decision making or profiling.

When do we collect information?

We collect information from you when you place an order, respond to a survey, fill out a form, use live chat, or enter information on our site.

How do we use your information?

  • To improve our website in order to better serve you.
  • To respond to your customer service requests.
  • To follow up after correspondence (live chat, email, or phone inquiries).

Cookies

We use cookies — small files stored in your browser — to recognise returning visitors, understand your preferences, and compile aggregate traffic statistics. We use cookies to:

  • Remember user preferences for future visits.
  • Track advertising performance.
  • Compile aggregate data about site traffic and interactions.

You can disable cookies in your browser settings. Note that some site features may not function properly without cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Occasionally we may include links to third-party websites, which have their own independent privacy policies.

Google services

We use Google Analytics and Google Ads tools. Google, as a third-party vendor, uses cookies to serve ads and track site visits. Users may opt out via Google Ad Settings or the Google Analytics Opt-Out browser add-on.

Changes to this Privacy Policy

Any changes we make to this privacy policy will be posted on this page and take effect immediately. Please check back periodically for updates.

Contacting Us

If you have any questions regarding this privacy policy, wish to withdraw consent, or make a complaint about our handling of personal data, please contact us:

CyberLab.Team OÜ
Sepapaja 6, Tallinn 15551, Estonia
info@cyberlab.team

We will respond to all requests and complaints within one month of receipt.